Customer Support Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.90/hour ($1,214.40/month)

Bachelors degree

Last Active

November 11th, 2024 (5 days ago)

Member Since

August 14th, 2018

Profile Description

With 6 years of experience in providing exceptional customer support through email, phone, and live chat, I excel in delivering high-quality service and resolving complex issues. My strong verbal and written communication skills enable me to effectively diffuse difficult situations and solve problems. I have a solid understanding of customer service principles and practices and am adept at quickly learning new systems and software. Known for my dedication, motivation, and professionalism under pressure.

1. Customer Support Representative – Proprietary Trading Firm 

- Managed customer inquiries via chat and email using Intercom, providing exceptional support to traders and resolving issues promptly to enhance their trading experience. 
- Troubleshot and resolved platform-related issues, assisted with completing trader agreements and Know Your Customer (KYC) documentation, and ensured compliance before funding live trading accounts. 
- Skilled in community management on Upgrade to see actual info, including enforcing server rules and moderating content. 
- Supported teaUpgrade to see actual infombers with real-time assistance and contributed to process improvements by developing Standard Operating Procedures (SOPs), updating FAQs, and creating training materials. 
- Monitored Trustpilot reviews and engaged with the community through YouTube comments to foster a positive atmosphere.

2. Customer Support Representative – Trading Academy

- Managed email inquiries using Freshdesk, provided comprehensive information on trading courses, and suggested courses tailored to individual traders' needs and skill levels
- Engaged with customers in the company’s community forum, executed monthly engagement initiatives, and collected and reported customer testimonials.
- Developed a process library, tracked inventory, ordered supplies, and created a positive community atmosphere through YouTube interactions.
- Engaged with the community through YouTube comments to foster a positive atmosphere.

3.  Customer Support Representative – BPO Company Experience

- Supported customers via email, chat, and phone, utilizing extensive product knowledge to troubleshoot concerns, build brand affinity, and promote long-term satisfaction.
- Handled confidential customer information with sensitivity and processed orders, replacements, and refunds efficiently.
- Assisted with device troubleshooting, supported 33 teaUpgrade to see actual infombers with process-related issues, and provided real-time assistance.
- Created weekly business reports and flowcharts, provided training and support to new teaUpgrade to see actual infombers, and ensured timely client updates.

4. Administrative Assistant Experience

- Performed administrative tasks including maintaining records, assisting with daily business operations, and preparing, proofreading, and finalizing documents.
- Managed data entry using Google Docs and Sheets, and handled Google Drive and Google Calendar management.
- Utilized Adobe Photoshop and Canva for editing and design tasks.

A team player and fast learner, I am passionate about continuous improvement and committed to delivering exceptional results and fostering long-term professional relationships. My proficiency in English ensures effective communication and high-quality service.