Alec

Virtual Assistant and Data Entry Specialist

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

March 24th, 2025 (13 days ago)

Member Since

August 13th, 2018

Profile Description

I have accumulated 3 years and 7 months of experience in the Business Process Outsourcing (BPO) industry, with my most recent role being with Etsy, an e-commerce platform. During the initial 6 months, I managed customer chats, assisting buyers with order tracking, refund requests, returns, and inquiries about seller listings. Subsequently, I earned a promotion to the role of Subject Matter Expert, where I guided agents through processes using tools like Slack. In this position, I concurrently handled email, phone, and chat channels. My responsibilities included offering best practices, approving refunds, conducting one-on-one coaching sessions, and performing administrative tasks such as generating reports and managing data.