I have accumulated 3 years and 7 months of experience in the Business Process Outsourcing (BPO) industry, with my most recent role being with Etsy, an e-commerce platform. During the initial 6 months, I managed customer chats, assisting buyers with order tracking, refund requests, returns, and inquiries about seller listings. Subsequently, I earned a promotion to the role of Subject Matter Expert, where I guided agents through processes using tools like Slack. In this position, I concurrently handled
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Eden Einav
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