Skilled Digital Marketing, VA | Customer & Technical Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

March 27th, 2025 (8 days ago)

Member Since

July 31st, 2018

Profile Description

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Hello! I'm Upgrade to see actual info, a seasoned professional with over 10 years of expertise in outsourcing and offshoring, backed by a strong educational foundation in Information Systems and Technology. My diverse skill set includes customer and technical support, content publishing and peer-reviewing, digital marketing, virtual assistance, graphics design, IT administration, writing, and social media management. My dedication to delivering exceptional results and surpassing client expectations distinguishes me in the industry.
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???? Customer Support: 10 years of solid experience in customer support, technical support, and customer retention (3 years within are for SME and supervisory role).???? Digital Marketing: 4 years of experience in digital marketing, driving online visibility and engagement (content publishing and virtual administration included).???? Academic Instruction: 5 years of experience in academic instruction, providing educational support and expertise.
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???? Bachelor of Science in Information Technology???? Master in Information Systems
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???? Customer Support: Handling general care, technical support, and customer retention efficiently and empathetically.???? Technical Support: Expert assistance resolving complex issues related to modems, VoIPs, cable TVs, and mobile phones.???? Customer Retention: Engaging with customers to resolve issues and retain their business with the company.
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????? Virtual Assistance: Precisely managing schedules, customer correspondence, and general office duties.????? Content Distribution: Scheduling newsletters and publishing blog posts.????? Content Publishing: Publishing content to CMS/websites.????? Email Management and Support: Proficiently manage company emails and ensure timely responses.????? Project Management: Coordinating projects and ensuring deadlines are met.
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???? Graphics Design: Creating visually appealing designs.???? IT Administration: Managing software, hardware, and networking to ensure seamless operations.???? SMM: Building content strategy and engaging communities.???? SEO: Implementing strategies with SEO optimization tools to enhance online visibility.???? Email Campaigns: Designing and executing effective email marketing strategies.???? Website Administration, Design, and Management: Utilizing CMS tools to create and maintain websites and pages.
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?? ASO?? Content Creation and Publishing?? Creative Direction?? Customer and Technical Support?? Email Campaign and Design?? Graphics Design?? Proofreading?? Research?? SEO?? SMM?? Web Administration, Design, and Content Management
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