Customer Support & Logistics Expert | Social Media Manager

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 13th, 2024 (2 days ago)

Member Since

July 30th, 2018

Profile Description

I am a results-driven Customer Support and Logistics Specialist with a strong track record in enhancing client satisfaction and optimizing operational efficiency. Having managed end-to-end logistics operations for a long time, I am very good at organizing shipping, making sure that border clearance goes smoothly, and keeping the lines of communication open with customers and carriers.

I can efficiently manage a variety of activities, from processing papers to handling invoicing and financial tracking, thanks to my excellent organizational abilities and meticulous attention to detail. I am skilled at encouraging teamwork and putting process enhancements into place that lead to success. I am dedicated to exceeding client expectations and creating enduring relationships because I am passionate about providing high-quality service. I am an invaluable asset to any firm because of my proactive attitude and commitment to excellence, whether I am leading a team or handling intricate logistics.

In addition to my logistics and customer support expertise, I have experience as a Social Media Manager, where I focused on enhancing brand engagement across platforms like Google, Facebook, and Instagram. It was my responsibility to keep an eye on communications and reply as soon as possible to guarantee a satisfying client experience. By following and interacting with pertinent audiences and producing interesting content that complemented the brand's voice and objectives, I aggressively expanded our online presence. I effectively contributed to greater visibility and audience interaction by creating visually appealing layouts and customizing posts to match the particular requirements and expectations of the company. This, in turn, enhanced brand recognition and loyalty. 

Here’s a list of tools I've used in my various roles:? Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)? Customer Relationship Management (CRM) Software (Salesforce, HubSpot)? Project Management Tools (Trello, Asana, Upgrade to see actual info)? Logistics Management Software (Cargowise)? Social Media Management Tools (Canva, Adobe Lightroom)? Communication Tools (Voxer, Flock, Zoom, WhatsApp, Skype, Microsoft Teams)? Document Management Systems (Google Drive, Onedrive)? Accounting Software (QuickBooks)