Customer Service | Real Estate VA | Transaction Coordinator

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Associates degree

Last Active

February 25th, 2025 (today)

Member Since

July 25th, 2018

Profile Description

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With over a decade of professional experience, I bring a versatile skill set honed through roles in customer service, real estate, and virtual assistance. My journey has equipped me to adapt to diverse industries and deliver exceptional results for my clients and employers.

???? Real Estate Expertise
I started as a cold caller, skillfully engaging homeowners and generating high-quality leads. Over time, I expanded my expertise to include follow-ups, offer presentations, and transaction coordination, helping my client grow their rental portfolio from 6 to 23 units. I managed vendor relationships, coordinated with inspectors, lenders, and title companies, and provided property management support to ensure smooth operations.

???? Customer Service Excellence
I have consistently delivered top-tier service, from managing airline reservations to resolving claims and supporting e-commerce customers. My ability to handle inquiries, resolve disputes, and upsell products has improved customer satisfaction and retention.

???? Collections & Retention Strategies
As a Collections VA, I negotiated payment plans and settlements, improving cash flow and minimizing losses. As a Retention and Escalation Officer, I implemented strategies that reduced customer churn and collaborated with cross-functional teams to enhance processes and overall customer experience.

???? Why Work With Me?
I am a detail-oriented, proactive professional passionate about solving problems and creating meaningful connections. Whether you need a skilled real estate VA, a customer support specialist, or a strategic retention expert, I bring dedication and expertise to every project I take on.

Let’s connect and explore how I can help you achieve your business goals!