Hi! I am a reliable and hardworking professional with years of expertise in customer service, Social Media Marketing Specialist, and Lead Generation Manager. When I was still in the BPO, working for an Accounting software account, I handled basic bookkeeping for clients which developed my keen sense for detail and accuracy. I have handled both Technical and Customer Service accounts. I am a data person and have a task-oriented perspective. I enjoy solving challenging problems and making things happen in a logical way. I like to do things on my own but I have no trouble working with others. I have strong analytical and organizational skills, honed and tested through the years in handling different types of agents in a fast pace demanding US-based clientele. I have dealt with clients and management most of the time, so I am no stranger to getting around communicating with clients, agents, and colleagues. I am well versed with Microsoft Office- Excel and PowerPoint, since these are tools I use for data gathering/analysis and presentation - matched with my Obsessive Compulsive personality - rest assured I can get your transactions coordinated timely and effectively. I am familiar with Google Drive, Google Spreadsheet, and Quickbooks. I have also tried client tools such as Quick Base for data gathering. Zoiper, Ringcentral, Ultimateviewer, Teamviewer, Connectwise, Zoom, Google voice for communication. Avochato (SMS for business), constant contacts for
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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