Dynamic VA | Customer Support Expert | English Tutor

Overview

Looking for full-time work (8 hours/day)

at $10.10/hour ($1,777.60/month)

Bachelors degree

Last Active

February 21st, 2025 (2 days ago)

Member Since

July 14th, 2018

Profile Description

With over a decade of experience spanning education, customer service, and virtual assistance, I bring a diverse skill set, a strong work ethic, and a dedication to delivering exceptional results.
Key Experience:
Customer Service & Support:
8+ years in the BPO and online industries, excelling in customer engagement, issue resolution, and even sales service.
Hands-on experience managing calls, email correspondence, and chat support for diverse clientele.
Virtual Assistance & Admin Work:
Expertise in transcription, data research, appointment setting and some lead generation.
Real estate cold-calling and e-commerce management.
Education & Training:
10+ years teaching English and Communication Skills.
Former Preschool Educator specializing in early childhood development and learning.

Technical Proficiency:I am proficient in a wide range of tools and software to enhance efficiency and productivity:
Communication & CRM Tools: Mojo Dialer, XenCall, Zendesk, CallRail, RingCentral, Clientjoy, Slack, Element, Zoho CRM, Baserow, Roundcube, Mailspring, and Hub Staff.
Administrative & Financial Tools: Microsoft Office Suite, ClickUp, WaveApps, Process Street, The Moving Portal, Xero, and Stripe.
E-Commerce & Real Estate Platforms: Shopify, Zillow, and property management systems.

Strengths:
Skilled at handling multiple tasks simultaneously while maintaining organization in fast-paced settings.
Proficient in building positive relationships with clients and teaUpgrade to see actual infombers to drive successful collaboration.
Committed to continuous learning and driving impactful outcomes.

I am enthusiastic about contributing my expertise in a long-term, stable role, where I can help drive business growth, streamline operations, and achieve outstanding results.