Customer Support Specialist delivering exceptional service!

Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Associates degree

Last Active

September 22nd, 2024 (yesterday)

Member Since

July 7th, 2018

Profile Description

Hello! I am a dedicated and experienced Customer Support Specialist ready to provide top-notch assistance and ensure customer satisfaction. With a strong background in customer service, I offer a range of services to meet your support needs.

Services Offered:

--Customer Support: Providing efficient and friendly customer support across multiple channels to ensure customer satisfaction and retention.

--Email Management: Handling and responding to customer inquiries, concerns, and complaints via email with professionalism and attention to detail.

--Live Chat Support: Engaging with customers in real-time through live chat platforms, addressing their needs promptly and effectively.

--Phone Support: Assisting customers over the phone, resolving issues, and providing personalized support to enhance their experience.

--Technical Troubleshooting: Diagnosing and resolving technical issues, guiding customers through troubleshooting steps, and escalating complex problems as needed.

--Order Processing: Managing customer orders, verifying details, and ensuring accurate and timely order fulfillment.

--Complaint Resolution: Investigating and resolving customer complaints, finding appropriate solutions, and turning negative experiences into positive ones.

--Product Knowledge: Demonstrating a deep understanding of products or services to address customer inquiries, provide recommendations, and facilitate upselling opportunities.

--Data Entry and Management: Efficiently handling and organizing customer data, ensuring accuracy and confidentiality.

--Cross-Functional Collaboration: Collaborating with different teams and departments to coordinate and resolve customer issues, improving overall customer experience.

--CRM Utilization: Utilizing Customer Relationship Management (CRM) software to manage customer interactions, track support tickets, and maintain detailed customer records. 

With my strong communication skills, problem-solving abilities, and customer-centric approach, I am committed to delivering exceptional support and fostering positive customer relationships. Let's work together to provide outstanding customer experiences!