Technical and customer service support

Overview

Looking for full-time work (8 hours/day)

at $11.10/hour ($1,953.60/month)

Bachelors degree

Last Active

November 20th, 2024 (yesterday)

Member Since

July 4th, 2018

Profile Description

Can speak english fluently, I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my Upgrade to see actual info my last job, this passion led me to challenge myself daily and learn new skills that helped me to do better work.
I am an excellent communicator. I pride myself on making sure people have the right information because it drives better results. Most business issues stem from poor communication, so I feel a responsibility to keep everyone on the same page. These skills helped increase my personal client retention rate by more than 40% in a year, and helped the team deliver 100% of our projects by the original deadline. I worked in several departments from Customer service to Technical accounts. I have knowledge also about sales and worked as a senior specialist for billing accounts and collection.   Upgrade to see actual infoTECHNICAL SERVICE REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE
SEARS CANADA
-Process order taking over the phone and send a parcel to the nearest pickup location.
-Assist customer in sending back orders that have an Upgrade to see actual infoCAST DTA/SIK (DIGITAL TRANSPORT ACTIVATION & SELF INSTALL KIT) National state
-Activating digital cable boxes and DTA (pace, Cisco, and Motorola)
-Assist customer in programming RC (Remote Control), Troubleshoot issues like pixelation and missing -
channels and other major cable boxes issue.
-provision DTA (digital transport adaptor) and Digital cable boxes in the account.
-Sending Local dispatch and real time technician.
-Provide both customer service and Technical Upgrade to see actual infoCAST ENTERPRISE ( Billing, Sales and Repair Tier 2)
-Handle major billing disputes, adjustment, bill explanation, and other billing concerns.
-provide feedback about equipment research for lost equipment and provide real-time feedback for misapplied payments.
-Assist customer in processing payments for check major credit cards and money orders.
- Process payment extensions and promise to pay arrangements.
- Creating account for new install edit orders, adding LOB( line of business ), and providing one-time
guarantee assistance.
- Assist customer in troubleshooting major cable boxes and RC (Remote Control) issues.
- Sending out Repair technicians for internal and external cable wiring issues.
TWC( (Time Warner Cable, Spectrum Charter)Upgrade to see actual info

Tier 2 internet Technical Specialist
-Assist customer in port forwarding like (xbox and another gaming console).
-Handle hardcore troubleshooting for emails, modem gateway, and phone services. (changing wifi
password, bridging Routers and assist customers for hotspot connectivity) etc.
-Sending out technicians for repairs ( modem replacements and TAP activation and SRO orders.)
-Process payments and bill explanation.
-Provision telephone modems and gateway.
-update real time outages in local areas and provide ETR( estimated time of repair).
-Activating Modems and Troubleshoot minor Home phone issues.
-Provide support for online Application and Real-time support for Hotspot connectivity.
-process SRO for drop bury Order,
BBBY( Bed-bath and Beyond) Retail specialist-
-Assist customer processing order online.
-processing freight claims
- Answer customer inquiry about product and more etc.
SME ( work line)
-Take Sups Calls
- Assist Agent in queries and other product support Analysis
- Provide Coaching and feed back real time
-Attend in calibration session and provide feedback on the process.
-review account for valid adjustment and provide callbacks.
-Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes, and policies are applied.
-Resolve issues relevant to project/program deliverable(s) within the area of expertise.
-Obtain or provide approval for changes to rules, processes, and policies.
ATL( Assistant team Lead)
-Setting targets for both individuals and teams
-Measuring the performance of both individuals and teams
-Offering Agents guidance and feedback
-Helping to optimise procedures
-Finding ways to motivate Agents
-Ensuring Agents adhere to company policy, e.g. attendance
-Updating, and preparing performance reports for, the Call Centre Manager
Temp Back up Trainer ; ( Comcast SIk and Big south billing support)
-Develop digital and print educational material (e.g. videos and manuals)
-Organise classroom-style seminars about product features and sales techniques
-Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
-Identify individual and team skills gaps
-Schedule regular training sessions (e.g. monthly or quarterly)
-Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
-Coordinate mentor ship programs for new customer service representatives
-Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)