Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

October 14th, 2024 (today)

Member Since

July 1st, 2018

Profile Description

I have over 8 years of work experience in BPO industry. I specialize in data entry, data processing, customer service (email ,chat and calls). I've been exposed in different businesses and multiple platforms/tools.

Skill expertise:

- Excellent customer handling
- Inbound/outbound calls, Email support and chat support
- Lead generation
- Web research and data entry
- Expert in multiple tools (Zendesk, Zopim, SalesForce and Amazon Connect)

I'm flexible with my working hours and I'm always to eager to learn new tools and new tasks to improve my set of skills.

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Soft Skills:
Proactive
Problem Solving
Attention to detail
Great analytical skills
Great communication skills

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Work Experience

Customer Service (Skobel's School Uniforms) / Seasonal VA
Assisting customers through phone call, chat and email.
August 2022 - June 2024

Providing callbacks to address customer's enquiry.
Customer Service (Level 2) DELIVEROO UK
Taking managerial Call/Chat and Email.
Investigating of customer's account for any fraudulent activities.
Assisting customers through social media.
Providing compensation using my own discretion.
Data Analyst
Moderator
TaskUs | February 2014 - July 2022

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Education
Diploma in Information Technology
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