Virtual Assistant/Executive Assistant/E-commerce

Overview

Looking for full-time work (8 hours/day)

at $6.30/hour ($1,108.80/month)

Associates degree

Last Active

January 14th, 2025 (today)

Member Since

June 17th, 2018

Profile Description

8 years combined experience in working as a Virtual Assistant, Customer Service, and Technical Support supporting companies in the United States, and an Admin assistant in Real Estate in the US. Also building a store on Shopify for e-commerce businesses, importing products, and order processing. 

SKILLS:  
E-commerce
Order Processing
Social Media E-commerce/Shopify, Oberlo, AliExpress
Freshdesk, Gorgias, Zendesk
Ability to deal with irate and offensive customer
Quick learner of products and servicesEmail Support  
Calendar Management 
Ability to multitask 
Detail-oriented
CRM  
Data Entry
Web Research
Lead Generation 
Appointment Setting/Telemarketing
Account Management 
MS Word, PowerPoint 
Booking Cars
Arranging travel bookings and hotel accommodations
Appointment Setter 
Technical Support
Basic CANVA 

PROFESSIONAL EXPERIENCE:   
Technical Support/Sales Associate II in Convergys supporting Comcast Acct. Internet/Phone Services 
- Provided callers with information on internet packages and promotions 
- Resolved customers’ technical issues over the phone.  
- Made sales calls for soliciting business from new customers Up-sold services to existing customers 
- Handled high-volume international calls from customers resolving issues and upselling when possible. 
- Provided Internet, Cable, Telephone, and Home Security technical support 
- Support the states of Florida, Pennsylvania, and other states in the US.
   
Customer Services Representative in Teleperformance Supporting VIP Customers for Upgrade to see actual info 
- Supported premiuUpgrade to see actual infombers for Upgrade to see actual info account ensuring customer satisfaction. 
- Assisted worldwide customer complaints during their stay in our every hotel partner providing effective resolution and improving customer satisfaction. 
- Supported customers by booking, canceling, and changing hotel reservations worldwide ensuring that the process was as easy and convenient as possible ensuring customer satisfaction 
- Interacted with hotel partners worldwide building customers' trust in our services.  
- Supported multiple hotels in 7 continents in the world such as Africa, Antarctica, Asia, Australia, Europe, North America, and South America. 
  
Telemarketing 
- Scheduled Appointments between customer leads and our sales crew so that they could close leads that I initiated.
- Cold-called potential leads for health insurance companies like Medicare Insurance for over 50-year-old leads.  
- Conducted Date Entry - Listing all the leads that I received, and sending them to agents for closing the sale.     

Virtual Assistant 
- Conducted Email Support - sending replies, and emails to our customers, partners, and affiliates like Expedia, Travelocity, Orbitz, Hotwire, Car Trawler, and more.  
- Conducted phone support - Answered inbound calls and made outbound calls to our partners, customers, and affiliates. 
- Supported the NU Car Rental Company worldwide. 

- E-commerce Dropshipping/ Shopify 
- Imported Products from AliExpress through Oberlo/DSers 
- Assisted customers through Gorgias, FreshDesk, and ZenDesk managing tickets with delays, refunds, and replacement cases. 
- Tracking orders 
- Processing orders 

Admin Assistant in Real Estate 
- Managing Calendar 
- Data Recording on CRM 
- Outbound Call 
- Inbound Call
- Draft Email Support