Mary
Sr. Quality Analyst | Customer Service Representative | VA
Overview
Looking for full-time work (8 hours/day)
at $4.55/hour ($799.99/month)
High school diploma
Last Active
October 9th, 2024 (today)
Member Since
June 16th, 2018
Profile Description
ASSOCIATE CUSTOMER SUPPORT
(October 2015 – September 2019)
• Providing great customer
• Resolving customer’s complaint with satisfaction
• Assisting customers with their inquiries
Sr. QUALITY ANALYST
(September 2019 – February 2023)
• Evaluating calls and providing feedbacks
• Extract/Importing data
• Analyzing data/reports
• Coaching agents on the right process
• Validating data’s
• Sending Quality Call Outs
• Leading calibrations
• Sharing knowledge/thoughts on how to improve the process
Medical Support Specialist
(November 2023 - June 2024)
• Adding prescriptions and assisting with the documentation of patient encounters and procedures.
• Handling customers' inquiries and concerns via chat,
Top Skills
Customer Support
Customer Support » Phone Support
Office and Administration » Data Entry
Other Skills
E-Commerce » Inventory Management » Quality Control
Office and Administration » Translation
Customer Support » Phone Support » English Speaking
Office and Administration » Personal Assistant
Marketing » Copywriting
Marketing » Content Creation » Creative Writing
Marketing » Content Creation » eBook Writing
Real Estate » Appointment Setting
Customer Support » Email Support
Office and Administration » Travel Planning
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 26
- Influence: 9
- Steadiness: 30
- Compliance: 35
- English
- B2(Upper Intermediate)
- Uploaded ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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