Customer Service/Virtual Assistant/Research Assitant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

March 13th, 2025 (today)

Member Since

June 8th, 2018

Profile Description

Working in customer service for more than 4 years. Experience in resolving simple customer issues to complex customer issues. I can handle issues by email and chat. I have patience towards works and understanding customers. Keen understanding of details and very attentive to every need of the customer. Well equipped with good communication and comprehension skills. I learn easily and can adapt to changes. Expert with positive language. I am very good with time management skills and have a calming presence. I can be able to "read" customers as my basic foundation to deal with them. I am goal-oriented and very empathetic. And most of all, I am will always willing to learn.


LawnStarter
(Research Assistant)
September 2021 - January 2023
1. Collect, sort, analyze and interpret data from a variety of public US online sources.
2. Collaborate with the research team to design the methodology for studies.
3. Search for and vet online sources for data.
4. Prepare studies for launch and coordinate with the rest of the team to make sure everything goes smoothly.

(Email Support)
February 2021 - September 2021
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1. Assist customers in scheduling their lawn service.
2. Explain Billing transactions to the customer

Browze (Seasonal Email Support)
December 1, 2020 - January 30, 2021
1. Provide excellent customer service through Email.
2. Process return and refund requests.

GreyGoodies (Email Support)
November 2019 - April 2021
1. Provided excellent customer service through live chat and email
2. Assisted customers in their order status inquiries, shipping details, cancellation of orders, and refund requests.
3. Assist the team in importing products into the website.

Trafilea (Live Chat Representative/Email Support)
November 2018-July 2019
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1. Provided excellent customer service through live chat and email
2. Assisted customers in their order status inquiries, shipping details, cancellation of orders and retention offer.
3. Knowledgeable in products offered and able to provide product details to customers.
4. Handled complaints and provided resolution

Amaysim Philippines (Live Chat Customer Service for Mobile Account)
September 2016-August 2018
1. Provided excellent customer service through live chat
2. Learned and applied product knowledge information
3. Assisted customers in explaining their bills, walked through the customer on the website and provided troubleshooting steps.
4. Answered product questions with up to date knowledge of promotions.
5. Investigated and resolved customer's inquiries and complaints in a timely and empathetic manner