Customer Service Associate || E commerce VA

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

October 14th, 2024 (yesterday)

Member Since

June 8th, 2018

Profile Description

With over 10 years of experience, I was able to help my clients gain more clients and retain them by resolving customer complaints via phone, chat, and email. I also maintain financial accounts by processing adjustments and maintaining customer accounts by encoding account information. I most definitely have the experience, skills, and competitive knowledge that are suitable for working with clients in different niches. I believe strongly in working with other people towards a common goal. Having worked in International sales and customer service for the past ten years, I know I can help potential clients achieve their goals.
I conduct coaching sessions to identify communication and soft skills challenges impacting the company's service level. I also do call listening/ call monitoring to make sure associates are at par with the company's rules and regulations without compromising customer service and to maintain the quality of service provided. I know how to work with Excel, MS Word, and PowerPoint.
I have an extremely strong work ethic. I prefer to complete the project well ahead of schedule. I pride myself on my customer service skills and my ability to resolve what could be difficult situations. With 10 years of experience as a virtual assistant, I have learned to effectively understand and resolve issues my client might face. On a related note, I also have strong communication skills, which help me work well with customers, teaUpgrade to see actual infombers, and executives.