Call center agent

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 28th, 2024 (yesterday)

Member Since

June 5th, 2018

Profile Description

As an experienced Operations Manager and Team Leader in the inbound sales sector, I specialize in driving performance and optimizing operations for high-performing teams within both Sprint and T-Mobile. With a strong focus on achieving KPIs and improving team efficiency, I work closely with team leaders to ensure that sales targets are met, while also fostering a positive and motivated team environment. I regularly monitor agent performance, conduct call reviews, and provide coaching and feedback to improve sales effectiveness and customer satisfaction.
In my role, I also handle administrative duties such as reporting, resource allocation, and scheduling, ensuring smooth daily operations and efficient resource management. I am skilled at streamlining processes and identifying opportunities for continuous improvement to enhance both operational efficiency and the customer experience.
Additionally, I take on client-facing responsibilities, representing the team during client visits and ensuring strong communication with key stakeholders. My experience in escalation management allows me to step in and resolve complex customer issues, ensuring a positive outcome for both the customer and the company.
Prior to my leadership roles, I worked as a Virtual Assistant for multiple eCommerce brands, providing exceptional customer service and sales support across email, chat, and phone. I utilized HelpScout and Zoho CRM to manage customer interactions, process orders, and drive sales, consistently providing a seamless and responsive customer experience.
With a proven track record of driving sales performance, optimizing team operations, and maintaining strong client relationships, I am dedicated to helping businesses achieve their goals and exceed customer expectations.