Senior Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 21st, 2024 (27 days ago)

Member Since

June 4th, 2018

Profile Description

Professional Background:
I am a seasoned professional with 7 years of comprehensive experience in technical support and healthcare insurance. I began my career as a Technical Support Specialist for a Telco account, where I honed my problem-solving skills and technical acumen. After a year, I transitioned to a healthcare insurance role, where I have spent the past 6 years as a Senior Customer Service Specialist. My role involves critical functions such as verifying insurance benefits, handling claims, resolving billing issues, and ensuring compliance with HIPAA regulations. Additionally, I provide exceptional service by assisting patients with their appointment schedules and liaising with providers’ offices to streamline their healthcare experience.

Key Skills and Expertise:

1. Insurance Benefits Verification: Expert in accurately verifying patient benefits and coverage details across various insurance plans, including Medicaid, Medicare, and commercial policies.

2. Claims Management: Proficient in handling claims, processing documentation, and resolving billing discrepancies to ensure timely and accurate reimbursement.

3. HIPAA Compliance: Strong understanding and implementation of HIPAA guidelines to protect patient information and maintain confidentiality.

4. Customer Service Excellence: Dedicated to delivering top-notch customer service by effectively addressing patient inquiries and providing clear, empathetic communication.

5. Coordination and Scheduling: Experienced in coordinating with healthcare providers to manage patient appointments and ensure smooth scheduling processes.

6. Data Entry: Proficient in accurate and efficient data entry, maintaining meticulous attention to detail to ensure data integrity and compliance.

7. Email Management: Skilled in managing high volumes of emails, ensuring timely responses, and maintaining organized communication channels.

Software Proficiency:

** File Sharing: Adept at using Google Drive, Dropbox, and OneDrive for efficient file storage, sharing, and collaboration.
** Communication Tools: Skilled in utilizing Zoom, Skype, Google Meet, and MS Teams for seamless virtual meetings and communications.
** Email Management: Experienced with Gmail and Outlook for professional email correspondence, filtering, and organization.
** Productivity Software: Proficient in Microsoft Office and G-Suite for document creation, data management, and presentations.
** Calendar and Scheduling: Effective use of Google Calendar for scheduling and managing appointments and meetings.

Additional Highlights:

1. Adaptability and Continuous Learning: I am committed to staying updated with the latest industry trends and continually enhancing my skill set through ongoing professional development.
2. Team Collaboration: I thrive in collaborative environments and have a proven track record of working effectively with cross-functional teams to achieve common goals.
3. Problem-Solving: I am known for my analytical thinking and ability to develop innovative solutions to complex issues, ensuring optimal outcomes for both patients and the organization.
4. Attention to Detail: I possess a keen eye for detail, ensuring accuracy and precision in all tasks, particularly in data entry and email management.

I am passionate about leveraging my extensive experience and skills to contribute positively to your team and help improve patient experiences in the healthcare industry.