Research and Data Analyst/ Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

September 7th, 2024 (yesterday)

Member Since

June 3rd, 2018

Profile Description

As a Stock Audit Assistant in Luxasia, I was responsible for:

• Conducting physical inventory in the counters and boutiques which the company has in different malls
• Producing summary of the conducted physical inventory for raw reports (Excel) ready for auditing
• Auditing the discrepancies that showed up after the initial summary and cross-checking with other inventory documents.
•  Adjusting the discrepancies in the SAP Business Application and ensuring the alignment of the physical and system inventory.

As a Technical Support Representative, I was responsible for: 

• Taking ownership of customer issues reported and identifying possible problems. 
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system or hardware issues.
• Ask customers targeted questions to facilitate understanding the root of the problem.
• Prepare call logs and issue resolution reports for cases handled
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

As a Senior Process Associate in Tata Consultancy Services, I was responsible for:

• Leveraging persuasive abilities to engage potential customers and drive sales through phone interactions. 
• Using scripts to provide information about product’s features and descriptions and present their benefits. 
• Influencing existing or potential customers to buy financial products or upgrade their current ones. 
• Provide detailed information about products and services and effectively handle orders and transactions
• Keep records of calls and/or process sales and record useful information as needed.

As a Data Analyst in Shenpire, I was responsible for:

• Collecting data and statistics of the different departments like IT, Content Management, Business and operations. 
• It is also my responsibility to provide insights based on the data collected
• I provide suggestions and actions that can be executed by the team, with management approval, to help them improve their performance.
• Close monitoring of the team’s performance and providing results in a timely manner to influence their focus and attain goals within the expected timeframes.
• Create templates to facilitate data collection and monitoring that are accessible for the team for their daily or weekly monitoring. 

 As a Product Development Specialist in CPEN Enterprises, I was responsible for: 

• Quality checking new product submissions, ensuring products names, contents and images are accurate, complete and comply with quality standards.
• Ensuring products are classified and attributed correctly to ensure site search functionality.
• Reaching out to suppliers in the US and China that may have potential products that we can sell in our Amazon store. 
• Product research for our Shopify store.
• Creating engaging and persuasive email content while focusing on crafting subject lines, body copy, calls-to-action (CTAs), and other messaging elements that resonate with the target audience and drive desired actions (e.g., clicks, conversions).
• Maintain product performance monitoring (Inventory level and Sales) in Google Sheets to optimize product listings’ health and performance. 
• Create listing in Facebook Marketplace. 

As an Inventory Executive in Shiseido Philippines Corp, I am responsible for: 

• Leads in the cycle count and reconciliation of warehouse inventories.
• Ensure that Warehouse physical inventory of Finished-Goods and POSMs versus SAP inventory are intensely monitored. 
• Performs routine inventory counts and consigned stock reconciliations according to predetermined frequency.
• Takes care of obtaining permissions and liaising with outside organizations to provide labor during retail and warehouse inventory counts.
• Ensures that all variances are closed and that stock audit results are reported on time. 
• Responsible for overseeing Storage locations upkeep to guarantee that warehouse expiring stocks are kept in the appropriate storage place.
• In charge of version transfer from material to material up to parent code.
• Produces Pullout Authorization Forms (POAF) for store-to-store transfers and cycle and ad hoc store pullouts.
• Handles store returns of product to the warehouse for ad hoc and quarterly pullouts.
• Developed and maintained inventory forecasting models to predict future demand and optimize inventory levels, resulting in a 15% reduction in excess inventory and a 10% increase in inventory turns.• Analyzed sales data, market trends, and historical consumption patterns to generate accurate forecasts for over 5,000 SKUs across multiple product categories.• Collaborated with cross-functional teams, including sales, marketing, and operations, to align forecasts with business objectives and ensure timely delivery of products to customers.• Clearly conveys any inventory-related risks and opportunities. 
• Work closely with the Finance team and perform efficient and error-free inventory adjustments aligned to the approved and authorized changes in the system for all inventory movements.
• Assist in the month-end closing and reporting and guarantee that all pertinent documents related to the inventory documents are intact and available at all times. Reconcile SAP postings with inventory movements.