Customer Service Phone and Email Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 12th, 2024 (4 days ago)

Member Since

May 16th, 2018

Profile Description

I have been working in the BPO industry for over 15 years. For two years, I worked as a Customer Service Agent, providing support through phone and email. My main responsibilities were assisting cardholders with approving and managing their accounts. Currently, I hold the position of Senior Team Lead, where I focus on developing, training, and motivating my teaUpgrade to see actual infombers. I ensure that my teaUpgrade to see actual infoets the daily goals set by the client and the company. Additionally, I maintain direct and effective communication with our clients to manage the program, provide recommendations for service improvement, and help resolve any issues that arise. As a Team Lead, I handle escalated customer issues and make judgment calls to resolve them promptly. I have a strong knowledge of basic Excel, Word, and PowerPoint. I am proficient in both written and verbal communication. I am open to undergoing training and taking on new tasks. I am dedicated to meeting targets and thrive in high-pressure environments. My main goal in seeking an online job is to explore new challenges and utilize my interpersonal skills to provide excellent customer service as a CSR.