• Proficient in Inbound and Outbound call
• Technical Documentation and Setting proper expectations
• Experienced in MSP as HelpDesk L1 Support
• Experienced in Networking troubleshooting such as Printers
• Adept troubleshooting PC Desktop Laptop
• Experienced in Windows server, Windows OS and MAC
• Experienced in analyzing, and troubleshooting hardware & software.
• Experience in Active Directory, Office365, Exchange, Google Workspace
• Experience in Remote tools Automate Screenconnect, Bomgar, Logmein,
• Experienced in creating technical documentation Knowledgebase ITGlue.
• Experience in VoIP Switchvox, 3CX admin management
• Experienced in working RMM services PSA, Datto, VSA, Kaseya
• Experience in Cyber Security
• Experience in various Ticketing tools
• Adept problem-solving and analytical skills.
• Highly organized and detail-oriented.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.