FREIGHT BROKER/FLEET DISPATCH/CUSTOMER SERVICE

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 27th, 2024 (today)

Member Since

May 10th, 2018

Profile Description

A seasoned professional with over seven years of experience in customer support, freight brokerage, and dispatching roles, demonstrating a keen ability to establish and nurture client relationships, manage complex logistics, and deliver high-quality customer service in fast-paced environments.Proven track record in freight dispatch, adept at coordinating and scheduling pick-ups, transit, and deliveries for efficient and on-time shipments. Skilled in negotiating freight rates with carriers, ensuring cost-effective and mutually beneficial agreements while maintaining service quality.Strong background in customer support roles, excelling in delivering high-quality customer service via various communication channels to address inquiries and resolve issues related to products and Upgrade to see actual infomonstrated ability to work closely with technical and sales teams to provide a seamless customer experience.Experienced in billing assistance, capable of handling billing inquiries, providing clarifications on charges, adjustments, and payment methods, and proactively communicating with customers regarding billing updates or changes.Proficient in maintaining updated customer records in databases, collaborating with sales teams to maximize opportunities for up-selling or cross-selling, and conducting customer satisfaction surveys to continuously improve the customer experience.Stay abreast of market trends, rates, and capacities in the freight industry to make strategic decisions and provide top-tier service to clients. Driven by the desire to exceed expectations and continuously grow in a challenging work environment.
With a proven track record in maintaining strong relationships with clients and coordinating efficient logistical processes, I have honed my problem-solving and negotiation skills, which are vital to being a successful Virtual Assistant. My experience in providing high-quality customer service and handling billing inquiries would enable me to tackle any administrative tasks effectively. Moreover, my knowledge of industry trends and strategic decision-making capabilities would ensure I stay ahead of the curve and deliver the best service in the role of a Virtual Assistant.