Graphic Designer, E-commerce VA-Etsy, Customer Support, SMM

I’ve successfully scheduled and created engaging content for platforms to strengthen brand identity and increase engagement. My role has included designing visuals, generating campaign ideas, and strategically planning posts to optimize reach. I’m skilled in tailoring content to various audiences, driving traffic, and supporting brand goals through thoughtful social media strategies.

Proficient in Adobe Photoshop, which is my primary strength in graphic design. With extensive experience in creating visually impactful graphics, I’m skilled in photo editing, retouching, and crafting layouts that align with brand aesthetics. I use Photoshop to produce high-quality designs for social media, promotional materials, and various marketing campaigns, consistently delivering polished and professional results.

Trained in managing escalated and irate customer calls, I specialize in de-escalation techniques by showing empathy and providing reassurance. I focus on resolving issues and supporting customers in every possible way, while also ensuring that the company’s interests are maintained. This balanced approach helps me address customer concerns effectively, fostering satisfaction without compromising company policies.

Proficient in Adobe Illustrator, which I primarily use for branding and logo creation. With a strong eye for detail and brand consistency, I design logos and brand elements that capture the essence of a business, ensuring they’re both visually appealing and memorable.

Experienced graphic designer skilled in creating a variety of visual content, from promotional materials to branding and social media graphics. I focus on delivering cohesive, high-quality designs that align with brand identity and engage audiences. Proficient in Adobe Creative Suite, I bring creativity and precision to every project.

Proficient in Canva, using it to create visually appealing designs for social media, marketing materials, and eCommerce platforms. I leverage Canva’s tools to produce eye-catching graphics quickly, maintaining brand consistency and delivering designs that engage and convert.

Skilled in using AI tools like ChatGPT for content creation, customer support, and image generation, enabling faster project turnover and enhanced efficiency. I leverage AI to streamline workflows, improve productivity, and generate creative solutions, particularly in design and administrative tasks.

Used Zoho CRM in a quality assurance role within a travel account, primarily to track and monitor agent performance. This experience allowed me to efficiently review interactions, assess quality standards, and support team improvement efforts through organized tracking and feedback.

Responsible for the end-to-end creation of books on Amazon KDP, from topic research to final listing. I produce print-quality coloring books for both adults and kids, ensuring they meet platform standards and customer expectations, all under the guidance of a manager and the client.

With 2 years of experience on Etsy, I handle creating visuals, thumbnails, image listings, banners, and promotional materials to enhance product presentation and drive sales. I am also familiar with the product listing process, ensuring each item is effectively showcased to attract customers and optimize store performance.

Skilled in logo design, creating unique and memorable brand identities that reflect a company's vision and values. I focus on delivering clean, versatile logos that are impactful across various platforms, ensuring brand consistency and recognition.

Experienced in thumbnail design for eCommerce products, YouTube videos, and product listings. I create visually compelling thumbnails that capture attention, enhance click-through rates, and effectively communicate the product or content’s value. My designs are optimized to stand out across various platforms, driving engagement and sales

Experienced in data entry, utilizing Google Suite tools (Docs, Sheets, and Drive) to efficiently manage and organize data. Skilled in entering, updating, and maintaining accurate records with meticulous attention to detail, supporting administrative tasks and streamlining office operations.

Experienced in branding local stores and clinics, developing visual identities that resonate with target audiences. I also maintain and ensure consistency in branding for established businesses, preserving the vision set by previous employers and clients while adapting designs as needed to align with evolving goals.