Customer Service Representative 

Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelors degree

Last Active

November 26th, 2024 (today)

Member Since

April 26th, 2018

Profile Description

Upgrade to see actual infoPOSITION: Customer Service Representative
*Financial account consultant (Handled 50-100 inbound calls per shift)
*Handled escalated calls
*Conducted product-specific training for newly hired consultants.
*Engaged in creating training and materials for call improvement.
*Monitored calls and conducted coaching sessions.
*Sends reports to managers and account directors.
*Conducted recurrent training.Upgrade to see actual infoPOSITION: Customer Service Representative/Email Support (Home-based)
*Multifamily Performance Software Management Company in line with American Real Estates.
*Answered emails via ticketing tool (zoho desk)
2020
POSITION: Virtual Assistant for Real Estate
*Reach out prospect land seller via outbound call.
*Calculate the After Repair Value (ARV) of land.
*Maintain a digital portfolio, often on a website, to
*demonstrate work.
*Update the client's data through the CRM tool
called Podio.Upgrade to see actual infoPOSITION: Customer Service Representative/ Proctor
*Ensure accurate observation and reviews are done promptly.
*Capture all Academic Integrity breaches in every session.
*File significant iUpgrade to see actual info reports (IR) observed during the review and complete the entire process.
*Identify academic breaches through automated sessions and complete AI control procedures.
*Escalate sessions that are known to have deliberate academic misconduct.
*Required to report on time following their published schedule.
*Observe the program and company guidelines and procedures
2021
POSITION: Junior Account Manager/Phone and Email Support/Purchasing officer
*Managed assigned orders and verified product compatibility to avoid shipment delays.
*Identify missing details on the order and reach out to the customer for clarification.
*Research and communicate on potential merchandise and purchased products within
the allocated budget.
*Initiate sending emails to the customer regarding the progress of the order.
*Organized folders to ensure all purchases made are being saved and documented for audit purposes.