Jescel

Customer Support Specialist

65 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

December 3rd, 2024 (today)

Member Since

April 21st, 2018

Profile Description

I have over 9 years of professional experience in the BPO industry, including sales, case management for debt agreements, and customer support through phone, email, and chat. I have a proven track record of listening attentively to customer needs, providing prompt and efficient resolutions, and establishing strong professional relationships with customers. My experience has also allowed me to hone my upselling and cross-selling techniques, conflict resolution skills, and phone etiquette.  
I am highly goal- and results-oriented and excel at managing my time efficiently to produce high-quality results. I am also committed to continuous learning and development to further progress in my career. I would like to put these characteristics to use within your organization.

Top Skills

Experience: 2 - 5 years

My calendar management skills in my previous role of Debt Agreement Administrator played a pivotal role in ensuring effective communication, timely meetings, and efficient workflow management within the debt agreement process.

Other Skills

Experience: 5 - 10 years

I worked as a customer support for over 9 years. Throughout my career, I have honed my communication skills, problem solving, customer relationship management and multi-tasking abilities. In addition, I develop my passion in providing excellent customer service. I understand that customer satisfaction is an essential to the success of any business and I am committed to going above and beyond to ensure that customers are satisfied with their overall experience.

Experience: Less than 6 months

Basic Information

Age
32
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  119
DISC
Dominance: 26
Influence: 15
Steadiness: 26
Compliance: 34
English
C2(Advanced/Mastery)
Government ID
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