AU Senior Mortgage Loan Processor w/ 6 yrs' experience

Senior Loan Processor/ Broker Support Officer - Australian Mortgage Independent Contractor September 2020 – February 2024 CRMs used: Infynity, Mercury/ Nexus, ApplyOnline (AOL), Broker Engine, Quickli, Salestrekker Timely and accurate input of application from Fact Find into the CRMs and AOL. Liaised with brokers to address issues and communicated with borrowers to gather all necessary information and followed up on supporting documentation. Assisted with application preparation and loan packaging (NCCP/ compliance documents – SOCA, Credit Guide, Credit Proposal Disclosure, and Preliminary Assessments) and lender forms in compliance with lender’s regulations. Ensured the compliance documents are sent and completed by clients. Reviewed bank statements, supporting documents, identifications, and financial statements, provided by the borrowers to identify gaps and to ensure files are up to date. Managed files and ensured the appropriate supporting documents are held. Ordered consumer credit reports via Equifax. Completed serviceability calculators to ensure the loan passes servicing and to determine maximum borrowing capacity. Conducted and generated funding position assessments, borrowing capacity calculation, and product comparison reports. Ordered property valuation requests utilising bank portals and Corelogic. Requested pricing and escalation for better rates. Prepared lender application forms and discharge authority (DA) forms Uploaded NCCP documents, supporting documents, and completed lender forms to CRMs and AOL. Liaised with lenders, credit assessors, case managers, business development managers (BDMs), conveyancers, solicitors, and real estate agents to ensure the deal progresses and smooth settlement. Communicated with borrowers via email to provide updates on the progress of their application. Followed up with lenders to ensure the file progresses in a timely manner and to address any outstanding documents/ conditions. Updating CRM’s and loan tracking systems for application status. Checked on missing information required (MIRs) and followed up with borrowers for outstanding documents required. Requested pricing for existing clients for annual reviews and better rates. Provide general administrative support as needed.