Billy

Customer Care Specialist / Email Support/ Back - Office Representative

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $3.70/hour ($651.20/month)

High school diploma

Last Active

March 21st, 2025 (2 days ago)

Member Since

April 14th, 2018

Profile Description

Hi there! I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, your customer service rockstar.
I worked as a customer service representative to an online payment platform called Paypal (US), assisting customers with setting up an account, transactions and disputes.
I also worked as a Phone Banker for Barclays (UK) where aside from providing excellent customer service I learned to close a complaint.
My most recent work experience is from an Australian-Telco company and handled a broadband (NBN) account, provides customer service, basic troubleshooting and inbound sales. Later on I was promoted to a different LOB and became a Back-Office Support since June 2017 until present. I'm trained to be agile and flexible wherein when there's a need to do a certain task I can finish it in a stipulated time.
I'm working as an email support - (Customer and B2B), Phone support (Inbound/ Outbound) for customer and B2B.
The tools I'm using are:
Microsoft Office, Outlook, Zendesk, Slack & Amazon Connect.
I'm looking for a long-term contract and a stable job.