Combined Digital Marketing & Customer Service Experience

Overview

Looking for full-time work (8 hours/day)

at $9.50/hour ($1,672.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

April 12th, 2018

Profile Description

CX Manager | DHD FilmsJan 2023 – PresentAt DHD Films, I manage the customer experience (CX) strategy, ensuring that every client interaction aligns with the company’s high standards of service and creativity. I collaborate closely with cross-functional teams to deliver exceptional end-to-end experiences, from project initiation to final delivery. My role involves analyzing client feedback, implementing process improvements, and developing tailored solutions that enhance client satisfaction and foster long-term relationships. I'm also involved in driving post-project engagement, ensuring that clients continue to receive value beyond the initial scope of work.
Customer Success Manager | Taskworld Upgrade to see actual infov 2017 – Jan 2023 | 5 yrs 3 mos | New JerseyManaged relationships with key accounts, ensuring the successful adoption and optimization of Taskworld’s project management platform. Led onboarding, training, and tailored solutions to meet client needs, significantly improving user engagement and retention. Collaborated cross-functionally to address client pain points and drive product enhancements. Key wins include improving customer workflows and reducing project delivery times by up to 20%.
Sales Manager | Founders HealthcareFeb 2016 – Mar 2017 | 1 yr 2 mos | Texas, United StatesOversaw B2B sales operations, focusing on driving revenue growth within the healthcare industry. Managed a sales team, set KPIs, and developed sales strategies to penetrate new markets. Successfully expanded the client base and achieved notable increases in sales performance.
Training Manager | 11-Infotech System Co. Ltd.Mar 2013 – Jan 2016 | 2 yrs 11 mos | Bangkok, ThailandLed the development and execution of comprehensive training programs for employees and clients. Worked closely with cross-functional teams to deliver effective learning solutions, enhancing product knowledge and service skills. Played a key role in improving team efficiency and customer satisfaction by implementing continuous improvement processes.
Account Manager | Royal Air PhilippinesApr 2010 – Feb 2013 | 2 yrs 11 mos | NCR, PhilippinesManaged key client accounts in the aviation industry, focusing on maintaining and growing relationships with commercial partners. Handled negotiations, contract renewals, and client retention strategies, resulting in long-term business growth and customer loyalty.
Sales Executive | Realmovers Forwarder Inc.Apr 2006 – Mar 2010 | 4 yrs | PhilippinesDeveloped and executed sales strategies for logistics services, focusing on building new business opportunities and growing the client base. Successfully negotiated contracts with major clients, consistently meeting sales targets and contributing to the company’s revenue growth.
Customer Sales Specialist | Royal Air Charter Service Inc.Oct 2004 – Sep 2005 | 1 yr | PhilippinesHandled customer inquiries and sales for the charter service, focusing on providing excellent customer service and ensuring client satisfaction. Consistently exceeded sales goals and played a key role in developing client relationships.