Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

October 1st, 2024 (49 days ago)

Member Since

April 10th, 2018

Profile Description

I am currently employed as a Customer Service Representative at Sutherland Global Services, where I have gained valuable experience over the past five years. My daily interactions primarily involve inbound calls, where I verify customer identities and understand their specific needs. I excel at multitasking, using active listening skills to research information and take detailed notes. For new customers, I provide comprehensive introductory information, including credit card activation, payment due dates, credit limits, and available credit. I handle billing inquiries, process payments, and assist with tasks like changing payment due dates, reversing payments, and facilitating reward redemptions. Maintaining an extensive knowledge of our consumer card programs is crucial, including understanding the features, benefits, fees, service charges, and disclosure requirements. Troubleshooting common product or service issues is another aspect of my role, and I also provide guide to cardholders on how to navigate our bank and credit card websites Upgrade to see actual info cases of unauthorized transactions, I submit dispute or fraud reports on behalf of customers. Additionally, I offer recommendations and explanations of banking services and products tailored to each customers unique needs. Managing customers credit card accounts, which includes account closures and overseeing transactions, is also part of my responsibilities. If necessary, I transfer calls to specialized agents for escalation requests, Spanish language support, or fraud-related concerns.With five years of experience and ongoing learning, I am a perfect fit for the customer service role. I have honed my skills and expanded my knowledge, making me well-equipped to deliver exceptional service and handle diverse customer interactions effectively.