IT Support, Content Moderator, Chat Support, Customer Servic

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

January 7th, 2025 (21 days ago)

Member Since

April 2nd, 2018

Profile Description

Upwork Freelance - Content ModeratorExpert/Website Manager (Work From Home)April 2020 - April 2024
Safety & Compliance: Ensured the safety and legalcompliance of video content on TikTok Platform (User - generatedVideos, Music Videos, Video Ads, Audio, Text).
Accuracy & Labeling: Maintained high accuracy (98%) bylabeling content according to established policies andrules.
Community Management: Developed, implemented, andmaintained Community Content Security Standards.Training & Leadership: Trained and managed moderatorsacross different departments.
Project Management: Handled administrative tasksincluding KPI and iUpgrade to see actual info monitoring on Google Drive.
Communication & Organization: Organized and set upweekly ZooUpgrade to see actual infoetings.

Website Manager (Youarrived)
Content Management: Updated content, uploadedproducts, wrote product descriptions, and edited photosfor Youarrived's website.<8efe80624d780eba0c6493ec45140364>Facebook Profile Management (Farming Profiles)Social Media Management: Created and managedFacebook profiles specifically for farming.
Community Engagement: Moderated negative and spamcomments to maintain a positive online presence.
Marketing: Experience with Adspower, likely related Upgrade to see actual info Facebook Ads for the farming profiles.


E.J.O I.T ServicesCEO/DIRECTOR/MANAGERTacloban CityFeb 2019- Mar 2020

Approving budgets on bidding documentsand overseeing installation/supplying ofequipment such as (CCTV, Computers,Printers, FDAS, Smart Keylock, ERP System,Biometric).
Overseeing purchasing and inventory controlof equipment.
Facilitated regular staff meetings to fostercommunication, collaboration, andproblem-solving.
Inventory Management.
Implements plans, manages financial andphysical resources.
Delivered high level of service to customersin effort to build upon future relationships

N.A Systems Inc.
I.T OFFICER
Jan 2017- Jan 2019Managing Website (Design/Build).Worked with enterprise-wide internal teamsto offer training and support for newtechnologies.Drafted and documented disaster recoveryplans to support company assets and reducerisks.Performed systems testing on hardwaresetup and software programmes to detectinefficiencies and vulnerabilities.
Designed and implemented trainingcontent, utilising diverse channels to supportpersonnel in utilising technologicalresources.
Provided technical leadership across ITservice teams, enabling outstandingcompany-wide support.
Overseeing projects related to (CCTV, FDAS,Smart Keylock).
Inventory Management.



Previous Work Experiences:

Upwork FreelanceContent ModeratorWork From HomeOct 2015- Nov 2017

Review and moderate all user-generatedcontent and user profiles (either pre -, post -,or reactive moderation) within forums,comments, images, videos and audio, liaisingwith the legal and community team whenrequired.Manage and banned user process, track andremove previously banned users.Remove inappropriate content specificallythose that shows Nudity and others thatdoesn't meet the quality of the guidelinesgiven.

Market Data Analyst
- Identifying key market statistics, interpreting findings and helping marketing managers understand the number behind their marketing strategies.
- Outbound customer service representatives

Game Tester
- Testing android games
- Check for bugs and Errors




Lead Generation
- Searching Data through specific website
- Data input in Spreadsheet

Hawkblade Marketing & General ServicesCSR/Web AdvertiserJun 2013- Oct 2015
Advertise company’s website over theinternet.Provide customer assistance through chat.Resolve customer complaints via phone,email and mail.Greet customers warmly and ascertainproblem or reason for calling.Assist with placement of orders, refunds Upgrade to see actual infopile reports in overall customersatisfaction.Offered friendly and efficient service tocustomers, handled challenging situationswith ease.