Operations Supervisor / Customer Service Manager

Overview

Looking for part-time work (5 hours/day)

at $6.00/hour ($660.00/month)

Bachelors degree

Last Active

March 22nd, 2025 (2 days ago)

Member Since

March 23rd, 2018

Profile Description

I have over 10 years of experience in the customer service industry. Immediately following my graduation in 2012, I joined the Business Process Outsourcing (BPO) sector. Throughout my career, I have supported a variety of international accounts spanning retail, sales, banking, healthcare, and technical support. Through these roles, I have learned how to adapt quickly and understand cultural nuances when working with clients from different regions around the world.
Notable clients I have supported include eBay, Google, Airbnb, and Citibank Australia. Most recently, from November 2021 until relocating back to the Philippines, I served as a Team Leader managing an Accounts Receivable team based in Singapore. I currently hold the position of Operations Manager. 
Customer service excellence and meeting or exceeding Key Performance Indicators have been strengths. I am skilled at time management and prioritization, consistently delivering results without compromising quality or the client experience. A proven track record of achieving targets, such as call handling times, while maintaining high customer satisfaction and resolution rates.
In addition to frontline experience, I have a background in people leadership, having been promoted to Quality Analyst after a six-month training period as an agent. This role afforded me the opportunity to coach and provide constructive feedback to agents, helping them enhance their skills. I am committed to fostering strong client relationships and delivering best-in-class service.
I am available for long-term, full-time opportunities and can start immediately.