Administrative Virtual Assistant | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

September 24th, 2024 (53 days ago)

Member Since

March 18th, 2018

Profile Description

Looking for an EXPERIENCED CUSTOMER SUPPORT or VIRTUAL ASSISTANT? That is me!

I'm a successful VA with years of expertise and a strong track record. Here is a summary of my past experiences:
Customer Service (Phone, Email, Chat)
- provide customer support to customers regarding their orders - status, replacements, refunds (Amazon) and credit card - payments, account transactions (Capital One)
- assist in using the website and mobile apps
Online English Tutorial
- teach English and create lessons for students and professionals from China and Korean
Social Media Management
- organize and create social media posts in Canva
- schedule content using Loom
- accept requests to groups, reply to and engage with people in different social media communities
Administrative Tasks and Data Entry
- organize files in OneDrive and Google Workspace
- transcribe podcasts, webinars, and short videos
- research niche-related blogs, topics and articles
- input data of products (retail, shipping, vendor) and customers in Google Sheet
- organize tasks using Clickup
E-commerce
- add products, update descriptions and prices in Woocommerce
- check products for dropshipping in Aliexpress
Management
- create job posts and do final interviews for applicants
- create contracts, onboarding, and training new hires
- supervise and delegate tasks to teaUpgrade to see actual infombers
- monitor the progress of the team and resolve issues as needed
- create SOPs for each department in the business
- update Google Workspace and Zoho CRM as needed

Just tell me what needs to be done, and I will do it and execute it well. I can help you get more in less time.