Technical Support/Customer Service Representative/Data Entry

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

January 7th, 2025 (17 days ago)

Member Since

March 12th, 2018

Profile Description

Dedicated Technical Support and Customer Service RepresentativeI am an experienced Technical Support and Customer Service Representative with a strong background in providing exceptional service to clients across various industries. My expertise lies in troubleshooting technical issues, guiding customers through product setups, and ensuring a seamless user experience.Key Skills:Technical Support: Proficient in diagnosing and resolving technical issues related to software, hardware, and cloud-based services. Familiar with tools like Zendesk, Contractor Foreman, and various CRM systems.Customer Service: Committed to delivering outstanding service with a focus on empathy and effective communication. Skilled in managing customer inquiries via phone, email, and chat while maintaining professionalism and a positive demeanor.Problem-Solving: Adept at quickly analyzing customer concerns and providing practical solutions to enhance user satisfaction. I thrive in fast-paced environments where quick thinking and adaptability are crucial.Appointment Scheduling: Experienced in managing calendars and scheduling appointments, ensuring timely follow-ups and organized communication with clients.Professional Experience:Successfully supported clients in using security software and cloud services, addressing technical challenges and ensuring customer satisfaction.Managed incoming calls and messages, providing clear guidance and troubleshooting assistance for clients.Documented customer interactions and feedback to improve service quality and inform product development.Why Choose Me:
With a proven track record of reliability and efficiency, I am passionate about helping customers and ensuring their needs are met. I am eager to leverage my skills in a dynamic environment where I can contribute to enhancing the customer experience and driving overall satisfaction.I look forward to the opportunity to bring my expertise to your team and help clients navigate technical challenges with confidence.