• Serves as subject matter expert for Quality-related client interactions and with the internal Quality Team.
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive agent performance.
• Listen to team members' feedback for improvement
• Having a responsible attitude and possessing superb decision-making skills.
• Possesses good verbal and non-verbal communication skills.
• Can communicate effectively with team members and can calmly multitask even under pressure.
• Proficiency with Microsoft Applications such as Word, PowerPoint and Excel.
Experience: 2 - 5 years
Out of 70+ staff members, I have been honored in 2021 with the Nico Gopez Award for my contribution to the company. This award is given to those who possess Integrity, Commitment to Excellence, and Willingness to help others.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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