My experience covers executive assistance, customer support, IT, and fraud analysis and investigations. As an executive assistant, I supported senior management, coordinating schedules and assisting with administrative tasks to streamline operations. Additionally, I have contributed to product and business development, focusing on enhancing customer value and business efficiency. In customer service roles, I managed billing, resolved disputes, and ensured high satisfaction through proactive communication and support.
Here are some tools that I have used in the past: Freshdesk, Gorgias, Klaviyo, Dubsado, Kartra, Kajabi, Canva, Google Workplace, Microsoft 365, ServiceNow, FrontRange, Remedy, LogMeIn, Active Directory, Trello, Asana, Notion, Slack, Infloww, Smartlead, Missive, Apollo, Ocean, Pitchbook
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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