IT Support/Helpdesk, Desktop Support Engineer, TSR, CSR,

Overview

Looking for full-time work (8 hours/day)

at $7.02/hour ($1,235.52/month)

Bachelors degree

Last Active

November 21st, 2024 (today)

Member Since

February 22nd, 2018

Profile Description

I.T. SKILLSET, EXPERTISE AND EXPERIENCES

Held Positions: Sr. Systems Engineer, System Admin, Systems/Desktop Support Engineer, IT Support Technician, Service Desk Analyst / Helpdesk L1 & L2, Technical Support Rep. L1 & L2, Customer Service Rep., Field/On-prem(site) Technician.? Main focus on Information and Communication Technology (ICT) - Network Admin/NOC and Network Technician(planning, layout, installation, cabling, routing, deployment, QoS; device security, access control & filtering; LAN, WAN,VLAN, DNS, VOIP, Mesh Network, Cellular Technology, etc.)? End User Software & Hardware Management - Supported Microsoft, Apple and Android devices.? Tools/Services for Account and Server Management – MS Active Directory (on-prem), MS Azure Admin, MS Intune Admin,MS Office 365 Admin, Company Portal, SharePoint, MS BitLocker Management Tool, Secret Server Admin Access Tool, ADManager Plus+, AD Audit Plus+, Privilege Manager, Oracle HCM,? Data Management - BitLocker Recovery/Management, OS/System Migration, Cloning, Imaging, Remote Deployment.? Email Services - Microsoft Exchange/Outlook, Gmail, Yahoo, AOL.? Antivirus and Security - Norton, Symantec End Point, AVAST, Kaspersky, AVG, Bit Defender, Alyac – EST Security.? CRM Tools - ServiceNow, ConnectWise, SalesForce, Oracle NetSuite, Zoho, Hubspot? Corporate Communication Tools – Slack, MS Teams, Google Chat, Sprout Social, HubSpot, Skype Business, ViberBusiness, Zoom Business/Enterprise? Virtual Desktop/Workspace – Citrix Workspace, Oracle Virtual Box, VMWare Horizon, Hyper-V, Citrix, GoDaddy? Remote Access Tools – Windows Remote Desktop, LogMeIn Rescue, Bomgar – BeyondTrust, AnyDesk,TeamViewer, ConnectWise Screen Connect.? Google Services – Google One and Google Workspace (Account, Gmail, G-Drive, Docs, Chat, Meet, Chat, Maps, Android,Google Home/Nest, Google Stadia, YouTube, Analytics, etc.)? Online Gaming Support and Forum Moderation – Massive Multiplayer Role-Playing Games (In-game support andcommunity moderator as Game Master, Bug Testing, Reporting, Alpha – Beta Tester for Game Development.? Electronics and Cellphone Technology – As an experienced Technician I can troubleshoot and repair/fix smartphones, computers (desktop & laptop), and other consumer electronic devices.