Skills:
Wide Technical KnowledgeProblem-SolvingComputer LiteracyHelp Desk Management ToolsStrong CommunicationProactiveMultitaskingStrong work ethicAbility to prioritize
Other Skills:
Wide experience with Video Editing using Adobe Premiere Pro
Knowledgeable with Adobe After Effects and some other Adobe softwares
Work Experience:
CLIPBOARD HEALTHCustomer Success Specialist/ Shift Verification Agent
2021 - present
- Manages daily payroll transactions- Prepare and ensure day to day transactions are accurate for invoicing- Answer questions about compensation, deductions
INTERNAL RESULTS
Lead Generation Team Lead
- Initiate cold calls,
INFOSYS BPM LIMITEDSystems Engineer
- Provide 2nd and 3rd level support- Maintains highest level of systems and infrastructure availability- Determines problem and provide solutions for an existing system- Installing, configuring, testing and maintaining operating systems, application software and system management tools
EXPERT GLOBAL SOLUTIONS
Team Leader
- Delegating tasks and set deadlines for our internal team- Setting clear team goals- Monitor team performance and report on metric- Oversee day-to-day operation- Understand and communicate all of the organization’s items, activities, processes, and standards to all teammates
IBM PHILIPPINES
Service Desk II
- Manages user requests and also update client trouble tickets with the currentstatus of the issue- Assess issues related to computer software and hardware- Maintain computer networks, hardware, software, and other equipment atregular intervals- Develop and deploy solutions for all computer-related problems
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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