Customer Service Specialist

Order Management: 1. Process customer orders promptly and accurately. 2. Update order statuses and tracking information. 3. Manage inventory levels and coordinate restocking as needed. Customer Communication: 1. Respond to customer inquiries and messages in a timely and professional manner. 2. Address customer concerns, provide product information, and assist with returns or refunds.

1. Respond to customer inquiries via email, chat, or phone in a timely and professional manner. 2. Handle customer returns, exchanges, and refunds according to store policies. 3. Assist customers with product recommendations, sizing, and other inquiries to improve their shopping experience.

Ticket Management: 1. Keep an eye on incoming support messages from email, chat, and social media. 2. Decide which messages need attention first, making sure urgent ones are dealt with quickly. 3. Give each message to the right person or team so they can handle it properly. 4. Check back on messages that haven't been solved and get help if needed to make sure customers are happy. Customer Communication: 1. Answer customer questions and requests using Zendesk's system in a friendly and timely way. 2. Give customers the right information to fix their issues and make sure they're happy. 3. Stay in touch with customers as we work on their issues, letting them know what's happening.

1. Develop training materials and resources for online arbitrage sourcing. 2. Lead training sessions and workshops, either in-person or online. 3. Provide hands-on guidance and practical demonstrations. 4. Demonstrate the use of relevant tools and software for sourcing. 5. Encourage active participation and address questions and concerns. 6. Evaluate learning outcomes and provide feedback. 7. Stay updated on industry trends and market developments.