Project Manager | Social Media Manager | Customer Support

Overview

Looking for full-time work (9 hours/day)

at $12.00/hour ($2,376.00/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

February 19th, 2018

Profile Description

MY CLIENT'S SUCCESS IS MY TOP PRIORITY!
With more than 9 years of experience, I am a dedicated and hardworking person who believes in a great working relationship. I can say that I am well experienced in this sector of the job and have certain qualities which make me good in this industry. I can deliver high-quality support to my clients and/or customers worldwide: USA, Australia, Canada, United Kingdom, Europe, Asia, and more.
My goal is to provide quality service and output for every job to my employers and to be able to utilize and develop my skills as I acquire more experiences and opportunities for my personal and professional growth.
I am very flexible. If you hire me, you will get many services at a one-time investment.
? PROJECT MANAGEMENT
• Managing project management apps (ClickUp, Asana, Trello, Monday)
• Managing Podcasts (Buzzsprout)
• Ensure Client satisfaction
• Keeping the team motivated hence performing on time
• Work with the team to ensure all deadlines are clear and are on task to be completed
• Creating projects' objectives, timelines, budgets
• Understanding the scope of work and requirements
• Reporting
• Research
• Documentation
• Managing calendar & meetings (minutes)
? SOCIAL MEDIA MANAGEMENT
• Facebook, Instagram, Linkedin, Twitter, Youtube, Tiktok, and Podcast Management
• Content strategy to generate leads
• Social Media Hashtags
• Daily check-in and monitoring
• Respond to comments and private messages
• PR control (respond to negative reviews)
• Discuss campaigns/promotions
• Content Calendar
? CUSTOMER SERVICE (Gorgias, Zendesk, Front, Freshdesk, Shopify, Chargify, Woocommerce)
• Answering questions about a company’s products or services
• Processing orders and transactions
• Resolving issues and troubleshooting technical problems
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Responding to customer reviews
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers