Seasoned Logistics, Export/import,  Customer Service, VA

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

November 25th, 2024 (today)

Member Since

February 8th, 2018

Profile Description

Pricing Supervisor - THI Logistics Philippines Corporation - 
-  Responsible in the preparation of competitive pricing/quotation within the customer’s prescribed time lime
-  Contribute to vendor selection, onboarding, and ongoing management of 3PL partners.
-  Develop and maintain strong, collaborative relationships with key 3PL providers. Creation/compilation of documents bid templates, analyzing and reviewing pricing/contracts from vendors and THI headquarter.
-  Ensure timely, accurate and quality responses are delivered to each qualified RFI/RFQ from THI Network
-  Maintain and update tender and pricing database of current transportation rates for benchmarking and baselining.
-  Prepare weekly and monthly tender data record updates and follow-up on progress of submitted tenders.
-  Develop competitive tender proposals for Key Accounts and well as identified Local and Regional Key Accounts
-  Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency.
-  Maintain strong relationships with vendors (shipping lines, airlines, international agent, trucking companies, and other logistics companies) to obtain updated pricing and Freight information.
-  Collecting, analyzing and interpreting data to support pricing decisions and pricing strategy development.
-  Collaborating with cross-functional teams such as sales / management team to develop and implement pricing strategies.
-  Communicating pricing decisions to internal and external stakeholders
-  Ensures that client terms and conditions are aligned with relevant department.
- Drive pricing tools utilization and adherence to bid management processes.

OPERATIONS and CUSTOMER SERVICE ASSOC / VA - NEWAGE SYSTEMS (FREIGHT SYSTEM)
-  Join a team of Filipino VA's who handles both FCL/LCL import and export to US
-  Directly coordinates with US shipper and customer and arrange/schedule the shipment based on cargo availability.
-  Coordinating with accredited warehouse (VANGUARD USA)/co-loaders, transport and carriers
-  Sending booking request to the carrier (this carrier was previously identified or the carriers that carriers we do repetitive bookings with)
-  Reviewing booking confirmation and sending booking confirmation to customer (agent or shipper)
-  Sending pre-advise to transport/warehouse and shipper.
-  Daily milestone monitoring of each booking/shipment to ensure shipper/agent are all updated on the current status of shipment.
-  Monitoring transport movement to ensure shipment is delivered prior cut-off. Collating all necessary documents and sending it to docs team to ensure on time FSI generation.

Sr. Customer Service- FAMOUS PACIFIC FORWARDING PHILS. INC
- Lead a team of customer service associates and ensure Monthly KPI is being met-  Handles escalation, claims and other complicated matters pertaining to specific shipment
-  In charge in making sure weekly consolidation to various port are being supported by enough volume and revenue for each container
-  Keep and negotiate updated and most competitive Trucking rates from 3rd party providers
-  Develop new lane/account through sales visit, cold calling and constant communication with agents abroad
-  Directly coordinates with freight forwarding companies and promote FPS not just a forwarding company but a consolidator as well.
-  Together with the directors, create and execute the right strategy to expand current market

Cargo Sales Representative / Kuwait Airways Corporation - Parañaque
January 2005 to July 2014
-  Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
- Assist the Cargo Manager and coordinate to achieve revenue and generate target  revenue by actively seeking support from customers.
-  Provide support to manage capacity in order to maximize flight revenue Customer Services
-  Coordinate with the outdoor sales team to provide customer-centric solutions to customers.
- Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
-  Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes.
-  Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business.
-  Generate sales leads and formulate business solutions to cope with customer requirements that converts from prospect to new win business.
- To work closely with field sales team and business development and maintain sufficient business opportunities on pipeline.
- To be responsible for proposal compilation, quotation and presentation for new business inquiries and ensure timely completion and response to RFI and RFQ.