Customer Operations Specialist /Data Entry/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 21st, 2025 (8 days ago)

Member Since

February 8th, 2018

Profile Description

I am pleased to assist in fostering your company's growth! *wink
I have extensive experience in customer service, virtual assistance, and administrative support. Over the years, I’ve had the opportunity to work with diverse clients, helping them streamline their operations and enhance customer satisfaction.
Throughout my career, I’ve handled various tasks, including email management, live chat support, calendar scheduling, Airbnb and real estate management, and data entry.
Would love to talk about your business and how we can level up your business together!
Cheers!

WORK EXPERIENCE
 
Tawk.to - Live Chat Support
(Feb  2018 - Jan 2025)
> Tawk.to caters to different websites worldwide and provides real-time support through live chat software.
> Assist customers in placing their orders, providing tracking
updates, navigating the website, finding the right product,
understanding the services being offered, processing of refunds,
complaints, capturing of leads, basic troubleshooting, etc.
> Responding to customer queries in a timely and accurate way,
via chat/email/ticket
> Identify and assess customers' needs to achieve satisfaction
 
Shell Business Operations, Makati — Customer Operations Specialist
(May 2015 - Jan 2018)
> Involved in the supply chain process by receiving, tracking, and
monitoring orders from customers using SAP
Coordinates shipments and works to improve supply chain
processes. 
> Coordinates with internal departments to ensure
that production is meeting demand for products
Identifying opportunities for cost savings or other efficiencies in
the supply chain process
> Scheduling of appointments through different plants
> Processing of orders, disputes, and returns

Maersk Line: Process Expert
(March 2014 - April 2015)
> Responsible for handling daily Documentation tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
> Attend to export- or import-specific processes 
> Facilitate completion of documentation process, closing of open export tasks

C3/CustomerContactChannels: Customer Representative (Spirit Airlines) 
(Feb 2013 - March 2014)
> Assist with or complete flight reservations for customers, confirm itineraries and itinerary changes, and answer travel questions about topics such as baggage rules, costs, and loyalty program details. Help customers resolve any issues regarding flight booking, flight changes, and other inquiries.

Accenture | Management Consulting - Transaction Processing Representative 
(Dec 2012 - Jan 2013)
> Managed work items by indexing files, and registering new files in the client's file management system
> Assigned to perform the management of queue items (redirection), and help out in the internal quality review process
> Data Entry/Email Handling

Upgrade to see actual info (Part-time)
> General Virtual Assistant - Airbnb and Real Estate 
> Community Moderator
 
Other Skills:
Excellent in oral and written communication
Adaptability
Capable of working successfully both with groups and independently
High sense of responsibility
Keen to Details
Proficient in Microsoft Office (Excel, Word) and Google Docs
Time Management
Ability to work US Hours
Heavy email handling
Ability to Multitask