Customer Operations Specialist / Data Entry/Chat Chupport

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 20th, 2025 (yesterday)

Member Since

February 8th, 2018

Profile Description

I am a confident and reliable individual with a strong set of core values and a desire to use my knowledge and experience in a meaningful way.

WORK EXPERIENCE
 
Tawk.to - Live Chat Support
Feb  2018 - Jan 2025

> Tawk.to caters to different websites worldwide and provides real-time support through live chat software.
> Assist customers in placing their orders, providing tracking
updates, navigating the website, finding the right product,
understanding the services being offered, processing of refunds,
complaints, capturing of leads, basic troubleshooting, etc.
> Responding to customer queries in a timely and accurate way,
via chat/email/ticket
> Identify and assess customers' needs to achieve satisfaction
 
Shell Business Operations, Makati — Customer Operations Specialist
May 2015 - Dec 2017

> Involved in the supply chain process by receiving, tracking, and
monitoring orders from customers using SAP
Coordinates shipments and works to improve supply chain
processes. 
> Coordinates with internal departments to ensure
that production is meeting demand for products
Identifying opportunities for cost savings or other efficiencies in
the supply chain process
> Scheduling of appointments through different plants
> Processing of orders, disputes, and returns

Accenture | Management Consulting - Transaction Processing Representative (Claims Analyst) 
Dec 2012 - Nov 2014

> Managed work items by indexing files, and registering new files in the client's file management system
> Assigned to perform the management of queue items (redirection), and help out in the internal quality review process
> Data Entry/Email Handling

August 2021- December 2024 - (Part-time)
> General Virtual Assistant - Airbnb and Real Estate 
> Community Moderator
 
Other Skills:
Excellent in oral and written communication
Adaptability
Capable of working successfully both with groups and independently
High sense of responsibility
Keen to Details
Proficient in Microsoft Office (Excel, Word) and Google Docs
Time Management
Ability to work US Hours
Heavy email handling
Ability to Multitask