Customer Service Specialist | Expert in E-Commerce Operation

Overview

Looking for part-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Associates degree

Last Active

November 26th, 2024 (today)

Member Since

February 7th, 2018

Profile Description

Helpful and reliable professional with 6-plus-year vast experience in helping customers get what they want to their gratification and at the same time ensuring that sales goals are met to the satisfaction of the company. My recent role was a virtual customer service support for a retail and E-commerce store in Australia selling both furniture, antique items and clothing fashion dresses, I worked for them for over 3 years and handled escalation phone calls, social media platform, emails and live chat. I'm also an expert to E-commerce software's like Gorgias, Shopify, Zendesk, Live chat, ShipStation, Volusion,  and Freshdesk also has background knowledge with Canva.

I enjoy interacting with customers and helping them find exactly what they're looking for. I'm also experienced with helping customers troubleshoot should they have difficulties using clients' websites and applications. I understand that customers are indeed very important to my up businesses and I treat any customer who comes through on the phone or communication platform that way over the years, I have interacted with customers on the phone, email and live chat.