AU Admin VA & Dispatcher I AU Mortgage Support I HubSpot Exp

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 10th, 2025 (3 days ago)

Member Since

February 5th, 2018

Profile Description

I am a proactive and results-oriented Administrative and Operations Assistant with years of experience. I offer virtual support to businesses and professionals. With a strong background in administration and a passion for helping others succeed, I provide a wide range of services to help you manage your workload, streamline your operations, and achieve your goals.
As a Loan support officer, I have developed a strong understanding of the mortgage process, verifying and organising all the necessary documentation required for an approved loan application for refinance and sales.
Collect and prepare all necessary documentation for the loan package such client Drivers license or credit card statement, Copy of the Contract of Sale for the property (Title, volume & folio) , Valuation, Loans Terms & Conditions. Prepares letters, forms and other documents used for discharging<8efe80624d780eba0c6493ec45140364>Email and phone handling to leads/clients, lenders, valuation suppliers, and third parties e.g. solicitors and conveyancers.
Process valuation order, prepare discharge authority, and FHOG forms\
Here are some of the Website | Tools | CRM I used:
-Gold I Salesforce I ApplyOnline I DocuSign I Pepper Finance
As a Logistic Coordinator and Dispatcher I have honed my skills in managing end-to-end logistics operations, coordinating ensuring timely delivery of goods and providing administrative support. My attention to detail and proactive approach make me a valuable asset in optimizing operations.
- Customer Support: Respond to customer inquiries via email, and chat, providing detailed information about services, pricing, and scheduling
- Quoting Services: Prepare and present accurate estimates based on customer requirements.
- Logistic Coordination and confirming details with the operations team.
- Documentation: Maintain accurate records of customer interactions, bookings, and feedback.
- Follow-Up: Conduct follow-up emails to ensure customer satisfaction and gather feedback for continuous improvement.
- Sales Support: Identify opportunities to upsell additional services or products based on customer needs.
- Billing Support: Help clients with billing inquiries and payment processing.
Market Research: Stay informed about industry trends and competitor offerings
- Provide additional administrative support as needed to ensure smooth operations.
Below are the tools I have experience (Logistic Coordinator & Admin Support)
-CRM | HubSpot, Onexfort, Salesforce, Filemaker Database, Apply Online, Gmail
-Communication Tools: Proficient with Slack, Tidio, Skype, Zoom, WhatsApp, Microsoft Teams, SMS Broadcast.
-Lead Provider: Airtasker, Oneflare, FindAMovers, Gumtree, ServiceSeeking, Upgrade to see actual info, Moving24, HiPages
-Payment Portal: Stripe, Eway, AfterPay, Xero
-Softphone: Dialpad, Converge
-MS Word, Excel, Google Sheets, Google Calendar
If you're interested in discussing how I can help you, feel free to send me a message. I provide hassle-free client experience with open communication.