Kamilla

+ Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 2nd, 2025 (2 days ago)

Member Since

January 23rd, 2018

Profile Description

I have been in the customer service industry for 7 years. I began in the BPO sector as a chat customer care representative for a US-based pet retail store. My tasks included answering customer queries about the company’s products and services, assisting with online purchases, and converting inquiries into sales. After years in a call center, I transitioned to working from home as part of a home-based chat team for over a year.
I also had the opportunity to become a Quality Assurance Specialist in the same field. As a QA, my responsibilities included auditing chats, coaching agents, and holding team huddles to improve agent performance, which led to customer loyalty and positive company ratings. Additionally, I analyzed customer feedback using NPS, created reports, and ensured the action plan was executed. I also contributed ideas for drafting a standardized monitoring form to ensure the teaUpgrade to see actual infoets protocols for delivering excellent customer service.
Throughout my experience as a chat support and quality specialist, I have gained knowledge and skills in understanding customer needs, providing appropriate resolutions, and ensuring adherence to company policies.