Customer Support Manager

Overview

Looking for full-time work (8 hours/day)

at $10.23/hour ($1,799.99/month)

Bachelors degree

Last Active

November 10th, 2024 (6 days ago)

Member Since

January 21st, 2018

Profile Description

An experienced and dynamic customer service manager with strong leadership skills and a passion for delivering exceptional customer experiences. Proficient in developing and implementing customer service strategies, leading a team to meet service goals, and enhancing customer satisfaction. Skilled in resolving escalated issues, improving processes, and collaborating across departments to improve service quality.
I am also a dedicated and results-oriented customer service professional with a proven track record of delivering outstanding support in fast-paced e-commerce environments, specifically in Shopify dropshipping. With strong communication skills and a customer-first mindset, I consistently exceed expectations by addressing inquiries, resolving issues efficiently, and ensuring a seamless customer experience. My ability to handle high volumes of inquiries across multiple channels, combined with expertise in Shopify order management, allows me to build lasting relationships and enhance customer loyalty.

Key Strengths:
E-commerce Expertise: Proficient in Shopify platform management, including tracking orders, managing inventory, and resolving shipping and product-related issues.
Team Leadership: Managing, training, and motivating a team of customer service representatives.
Problem-Solving: Adept at quickly diagnosing and resolving customer concerns, from product queries to complex returns and exchanges, ensuring satisfaction and retention.
Communication: Strong written and verbal communication skills to handle customer issues and coordinate with internal teams.
Process Improvement: Identifying and implementing strategies to improve customer service workflows and satisfaction.
Data Analysis: Tracking key performance indicators, analyzing data, and making decisions based on customer service metrics.
Conflict Resolution: Mediating conflicts and resolving escalated customer complaints to maintain positive relationships.
Customer Retention: Focused on creating positive customer experiences that lead to repeat business and long-term loyalty.
Multitasking and Time Management: Balancing multiple tasks and prioritizing urgent customer concerns.

Tools & Platforms – Zendesk, Freshdesk, Re:amaze, Gorgias, Shopify, Amazon, E-bay, Upgrade to see actual info, Upgrade to see actual info, Slack, CJ Dropshipping, Ecommopsdev, ShipStation, Notion, ClickUp, FareHarbor