EBay Lister, eBay Product Research, Email and Chat Support, Cust Service, 

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

November 21st, 2024 (4 days ago)

Member Since

January 20th, 2018

Profile Description

Phone number: (+63)Upgrade to see actual info<8efe80624d780eba0c6493ec45140364>Email address: Upgrade to see actual info

WORK EXPERIENCES 

 Team Leader: Service Delivery  Teletech Philippines Retail Account (eBay) March 2011 – September 2024

Responsible for the day-to-day management of a team of around 10 – 20 teammates. 
Monitor and review individuals and team progress against business objectives. 
Through regular coaching, enhance and improve teammate’s performance, proactively identifying performance and/or conduct related issues and managing these in line with the department’s training and competency framework.
Being visible by floor walking and to be available in all communication tools (Slack, Zoom and Teams) to provide fast and accessible support to teammates dealing with customer enquiries.
Handle escalations, communicate with the client for complicated queries and handle outbound calls.  
-  I was also designated as Partner Coaching POC. Main task is to help coaches in improving their coaching skills. I help trained coaches and leaders on the coaching guide of our client. I do triad coaching observation and audit their Coaching Planners for the agents. I also meet with the client once a month for the monthly Quality and Coaching review. 

Customer Service Representative  Teletech Philippines Retail Account (eBay) September 2009 – February 2011 

Handle customer queries and complaints via email, chat and phone channels.
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers 


Typesetter  Athena E-Services Corporation December 2008 – August 2009 

Proofreading the text to ensure it is free of errors before printing
Reading manuscript material and formatting it accordingly using computer software
Performing layout work to arrange text and images on a page in accordance with the publisher’s requirements
Working with authors to review drafts of their work for accuracy, format, and style prior to publication
Communicate with editors about any changes that need to be made to ensure that the layout meets their requirements 

Target Editor (QA Tech)  Athena E-Services Corporation September 2007 – November 2008

 Ensures that the submitted documents/data meets client Upgrade to see actual infondards, specifications and updates. 
Eliminates inconsistencies based on RDQ reports or feedback and ensures consistency of volume prior to client delivery sampling. 
Ensures the quality of the whole CD per volume level. 

Document Analyst  Athena E-Services Corporation March 2007 – August 2007 

Analyzes litigation documents for data entry to database. 
Guarantees all outputs complied with client’s quality Upgrade to see actual infondards and conventions. 
Maintain accuracy rating based on client’s Upgrade to see actual infondards.  

TRAININGS ATTENDED 

Call Center/English Proficiency
Newfield International Upgrade to see actual infoff Solutions Diliman, Quezon City, Philippines

Spanish as a Language
Hola Amigos
March 2022 – June 2022 


EDUCATIONAL BACKGROUND

Bachelor in Business Administration, major in Marketing
Polytechnic University of the Philippines Mabini Campus, Upgrade to see actual info Mesa, Manila