Current Employment Status:
Hired Full Time on Feb 15, 2021

Niña

Customer Service Associate

99 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

September 18th, 2024 (52 days ago)

Member Since

January 15th, 2018

Profile Description


I have been in the BPO industry for four years. My first experience is with a U.S. based telecommunication account which taught me a lot on how I can execute skills on customer service. I used to handle customer’s billing and basic technical inquiries and complaints for their mobile accounts. Currently, I am working for a social media campaign which supports customers around the globe.
My years of experience in providing support to different countries with diverse cultures and backgrounds have helped me develop not just my communication skills but at the same time, my interpersonal skills. I have enhanced my knowledge on multi-tasking, active listening and expressing myself well in English thru chat and email. I have learned to be flexible so I can keep up with the changes in line with the client’s requirements. I can also easily learn things; work independently and as a team player.
With dedication and hard work, I have been consistently recognized by the company I’m working for as one of the top performers of our program. I have been receiving commendations as well for excellent customer service.

Top Skills

Customer Support

Office and Administration » Data Entry

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Ecommerce

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

E-Commerce » Shopify

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
33
Gender
Female
Website
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Address
Plaridel, Bulacan
Tests Taken
IQ
Score:  92
DISC
Dominance: 24
Influence: 21
Steadiness: 46
Compliance: 10
English
C1(Advanced)
Uploaded ID
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