General Virtual Assistant  / Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associate degree

Last Active

March 21st, 2025 (5 days ago)

Member Since

January 9th, 2018

Profile Description

Hello there,

I'm Upgrade to see actual info, but you can call me "Jo" I wanted to take a Upgrade to see actual infont to introduce
myself and highlight what I can bring to the table. With a decade of experience in the outsourcing industry, I’m passionate about helping businesses run smoothly and ensuring customers feel valued. My journey has equipped me with a unique blend of skills in virtual assistance and customer service, and I’m excited to bring this expertise to new challenges.

Strengths & Skills:
Effective Communication: I excel in clear, empathetic communication, ensuring every interaction—whether with clients or customers—is smooth and constructive. Customer Care: I know how to address customer needs, solve problems quickly, and enhance overall satisfaction. 
Organizational Skills: From managing schedules and emails to coordinating projects, I keep everything on track and running efficiently.
Tech Proficiency: Comfortable with CRM systems, virtual collaboration tools, and various software applications, I adapt quickly to new technologies. 
Quick Problem-Solving: I thrive on finding solutions and addressing issues swiftly, ensuring minimal disruption to operations. 
Time Management: Skilled in juggling multiple tasks and priorities, I make sure deadlines are met without compromising quality. 

Projects & Accomplishments:
Boosted Client Satisfaction: Overhauled the ticketing system to cut response times by 30%, leading to a notable increase in client satisfaction. 
Improved Efficiency: Implemented automation tools that boosted team productivity by 25%, streamlining our processes. 
Team Development: Designed and led training sessions for new hires, reducing onboarding time by 40% and setting them up for success. 
Successful Campaigns: Managed customer service for a major product launch, which helped increase customer engagement by 20%. 

Education:
Bachelor’s in Science of Nursing[Olivares College, Philippines], [Upgrade to see actual info] 

Courses:
Bookkeeping - 2024
Canva - 2022
Basic Facebook Ads - 2021Email marketing - 2021
Introduction to E-commerce - 2021

I’m dedicated to using my experience and skills to make a positive impact, providing top-notch support, and contributing to the success of every project I’m part of. 

Best regards, 
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