Shiela

Virtual Assistant / Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelor's Degree

Last Active

March 20th, 2025 (2 days ago)

Member Since

January 8th, 2018

Profile Description

I am a dedicated customer service and administrative support professional with extensive experience in handling email, SMS, and chat support. With a strong background in customer relations, troubleshooting, and administrative tasks, I ensure smooth communication and efficient operations for businesses.
???? Customer Support Expertise – 4+ years of experience providing top-notch customer service via email, calls, SMS, and chats , resolving inquiries, managing memberships, and ensuring customer satisfaction.
???? CRM & E-commerce Proficiency – Skilled in using Zendesk, Salesforce, RingCentral, ViCi Dial, Five9, Account Manager, and Shopify for managing customer interactions and order processing.

???? Administrative Support – Experienced in appointment scheduling, data entry, record-keeping, and workflow optimization.

???? Tech-Savvy & Detail-Oriented – Proficient in digital tools such as Slack, Zoom, and Google Workspace to streamline operations and enhance productivity.
I am committed to providing exceptional support and efficiency in remote work settings. If you're looking for a reliable and detail-oriented professional to assist with customer service and administrative tasks, let's connect!
???? Available for remote work | Open to full-time and part-time opportunities