Customer Support | Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 19th, 2024 (5 days ago)

Member Since

December 11th, 2017

Profile Description

E-Commerce Customer Support Specialist
• Managed customer interactions on social media platforms via Meta Business Suite.

• Resolved support tickets through Zendesk.

• Handled customer inquiries regarding shipping, order modifications, cancellations, refunds, and replacements using Shopify. 

Skills: Shopify · Zendesk · Facebook for Business · Instagram · Meta Business Suite · Email Management · Social Media Communications · Sales


E-Commerce Associate Team Lead
• Led day-to-day operations, ensuring efficient handling of customer issues, orders, refunds, and exchanges, resulting in improved achievement of Key Performance Indicators (KPIs) by the support team. 

• Onboarded new Customer Support Representatives and streamlined administrative tasks using tools such as Google Workspace, Microsoft 365, and Notion, contributing to increased sales.

Skills: Team Management · Administrative Assistance · Email Management · Social Media Management · Zendesk · Onboarding · Training · Notion · Google Calendar · Google Sheets · Data Entry · Upgrade to see actual info · Microsoft Office


Business English Tutor
• Delivered English lessons tailored to the needs of Japanese students, professionals, and entrepreneurs, focusing on both casual and business contexts.

• Achieved measurable improvements in students' language proficiency, including vocabulary, grammar, pronunciation, fluency, and confidence.

Skills: Business English · Presentation Skills · Note Taking · Communication · Teaching English as a Second Language · Leading Discussions · Writing · English Grammar · Vocabulary Development · Student Development · Pronunciation


AT&T Customer Support Representative
• Managed customer transactions, including payment processing, billing adjustments, and service upgrades/downgrades, ensuring accuracy and adherence to company policies.

• Nominated for a Team Lead apprenticeship due to consistent high-quality service, exemplary attendance, and leadership potential.

Skills: Communication · Professional Phone Skills · Empathy · Account Management · Conflict Resolution · Satellite TV · Billing Process · Sales


Tier II - Technical Support Representative
• Resolved escalated customer complaints in a UK-based telecommunications network, ensuring timely and effective resolutions.

• Managed the full lifecycle of support tickets, ensuring accurate documentation and prompt resolution.

• Ranked as one of the top-performing agents, placing 6th in the overall Technical Support Department.

Skills: Customer Escalation Management · Empathy · De-escalation · Escalation Resolution · Network Troubleshooting · Telephone Support · Fiber Optics · Set Top Box