Currently, I am a Workforce Management supervisor handling both real time and scheduling analysts and has skills and knowledge for workforce management tasks such as forecasting, capacity planning, scheduling, reports and real time reports. This honed my excel, analytical and attention to detail skills. Prior joining the workforce management field, I was part of training team conducting training to new hire employees based on product and process. I also had customer service and technical support experience when I started working in the BPO industry which not only enhance my communication skills but as well as typing skills.
Experience: 5 - 10 years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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