Customer Service Representative

Overview

Looking for full-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Bachelors degree

Last Active

December 28th, 2024 (today)

Member Since

December 3rd, 2017

Profile Description

My background includes serving as a product-specific trainer, records retrieval specialist, and customer service associate within both call center and home-based. Most recently, I worked as the HR/ Internal trainer / Quality Analyst (Staff Coach), where my responsibilities included assisting and conducting training for new hires, the learning needs of the new hires, monitoring agents' calls, and making sure that agents followed the QA qualifications.  I worked for the same organization as an expert specialist and was effective in record retrieval before I was promoted to HR, internal trainer, and staff coach.  

Additionally, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television service provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows, and equipment malfunctions). I consistently met my call volume goals, handling an average of 56 to 60 calls per day. Moreover, I gained considerable customer service skills during my first two years in BPO with a startup company. I worked as a Customer Service Representative for US Visa taking in calls, emails, and chat inquiries.

I also bring to the table strong computer proficiencies in MS Word, MS Excel, and CRM database applications and years of college (Education).